Privacy Policy

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1. Overview and Scope

This Privacy Policy describes how Yoga Plus operates as ("we", "us", or "our"), collects, uses, stores, and discloses your personal information when you visit our website (yogaplus.co.in), use our mobile application, or make purchases from us.

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This policy covers our e-commerce website which includes features such as the Detox, Yoga Services, etc. as and when new products are introduced. By accessing our website, you agree to the terms described in this Privacy Policy.

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2. Contact Information

If you have questions about this policy, wish to exercise your data rights, or would like to make a complaint, please contact us at:

Yoga Plus

Godavari Parisar, Near Khatu Shyam Mandir,

Samta Colony, Raipur - 492001, Chhattisgarh

Email: Yoga Plus

Website: yogaplus.co.in

 

3. Personal Information We Collect

We collect personal information in the following categories depending on how you interact with our services:

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3.1 Website – Device & Usage Information

Purpose: To load the Site accurately and perform analytics to optimize our services

Source: Collected automatically via cookies, log files, web beacons, tags, or pixels

Shared With: Wix (our e-commerce processor)

Information collected includes: web browser version, IP address, time zone, cookie data, pages/products viewed, search terms, and how you interact with the Site.

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3.2 Website – Order Information

Purpose: To process purchases, arrange shipping, send invoices, screen for fraud, and communicate with you about your orders

Source: Provided directly by you during checkout

Shared With: Wix and our warehousing/fulfillment partners

Information collected includes: name, billing and shipping address, payment information (including credit card numbers), email address, and phone number.

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3.3 Website – Customer Support Information

Purpose: To resolve support requests, process returns or refunds, and fulfill contractual obligations

Source: Provided directly by you when contacting us via email, phone, or WhatsApp

Shared With: Wix and our warehousing/fulfillment partners

Information collected includes: name, contact details, order details, and any other information you provide in support communications. We offer customer support via email (contact@yogaplus.co.in), phone (+91 9993901208), and WhatsApp. When you contact us via WhatsApp, your message content and phone number are processed through WhatsApp's platform, which is subject to Meta's privacy policy.

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3.4 Website – Newsletter and Email Marketing

Purpose: To send you health tips, product updates, and promotional offers

Source: Voluntarily provided by you when subscribing via our website sign-up form

When you subscribe to our newsletter, we collect your email address. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

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3.5 Website – Expert Consultation Booking

Purpose: To connect you with our gut health expert team for a free consultation

Source: Provided by you when completing the consultation booking form

When you book a free consultation through our website, we collect information you provide in the form (such as your name, email, health concerns, and contact details). 

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3.6 Website – Referral Programme

Purpose: To administer our Refer & Win programme and reward eligible participants

Source: Provided directly by you when you refer a friend or are referred

When you participate in our referral programme, we collect your name and contact details, as well as those of the person you are referring to. By participating, you confirm you have the consent of the person you are referring to and share their information with us.

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3.7 Website – Order Tracking

Purpose: To allow you to track the delivery status of your orders

Shared With: Our order tracking service provider as and when available.

Your order ID, name, contact details, and shipping information may be shared solely for the purpose of providing tracking updates. Privacy policy applies to their processing of this data.

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4. Minors

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 without verifiable parental consent.

We do offer a Kids Health product range which is intended to be purchased by parents or guardians on behalf of children. If you are purchasing for a child, you as the parent or guardian are providing consent for the transaction. We do not collect personal data directly from children in this process — only the purchasing adult's information is collected.

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If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at contact@yogaplus.co.in and we will promptly review and delete such information from our systems.

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5. How We Use Your Personal Information

We use your personal information for the following purposes:

• To process and fulfill your orders, including payment processing, shipping, and delivery confirmations

• To create and manage your account and provide access to our mobile app features

• To deliver personalized health insights, recommendations, and progress tracking.

• To communicate with you about orders, account updates, product launches, and promotional offers (where you have opted in)

• To screen transactions for potential fraud or security risks

• To improve our website, app features, and AI model performance through aggregated analytics

• To comply with applicable laws and regulations

 

6. Sharing Your Personal Information

We share your personal information only as necessary to operate our services and fulfill our obligations to you. We do not sell your personal information.

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6.1 Legal Disclosures

We may disclose your personal information if required to do so by law, in response to a court order, subpoena, or other lawful governmental request, or where we believe disclosure is necessary to protect our rights or the safety of others.

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6.2 Health Data — Special Restrictions

We treat health and wellness data with heightened care. Your health data collected will not be:

• Sold to any third party

• Shared with advertisers or marketing platforms

• Used to make decisions that adversely affect your legal rights or access to services

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7. Behavioural Advertising

We use your website usage information and purchase history to show you targeted advertisements that may be relevant to your interests. Our advertising partners include:

• Google Ads – google.com/settings/ads/anonymous

• Meta Ads – facebook.com/settings/?tab=ads

• Microsoft Advertising (Bing) – advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

• LinkedIn Ads – linkedin.com/psettings/guest-controls/retargeting-opt-out

 

You may opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info, or by using the individual opt-out links above. Note that opting out of targeted advertising does not prevent all advertising; you may still see generic ads.

 

For more information on how online advertising works, visit the Network Advertising Initiative's educational page at networkadvertising.org/understanding-online-advertising.

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8. Data Retention

We retain your personal information for as long as your account is active, or as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce our agreements.

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8.1 Account and Health Data

All personal information, including health data collected, is retained for as long as your account remains active. If you delete your account:

• All associated personal and health data will be permanently deleted from our systems within 1 business day of your deletion request.

• Once deleted, this data cannot be recovered.

• Anonymized or aggregated data that cannot identify you may be retained for analytical purposes.

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8.2 Transaction Records

Transaction records and financial data may be retained for longer periods as required by applicable tax, accounting, or other legal obligations, typically up to 7 years.

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9. Cookies

A cookie is a small file downloaded to your device when you visit our Site. We use functional, performance, advertising, and analytics cookies to optimize your browsing experience, remember your preferences, and understand how users interact with our website.

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9.1 Essential Cookies

These cookies are necessary for the website and checkout process to function correctly.

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9.2 Analytics & Reporting Cookies

These cookies help us understand how visitors use our website.

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9.3 Managing Cookies

Most browsers accept cookies automatically. You can manage or block cookies through your browser settings (usually under "Tools" or "Preferences"). Note that blocking cookies may affect the functionality of our website.

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For more information on managing cookies, visit www.allaboutcookies.org. Please note that blocking cookies may not fully prevent the sharing of information with advertising partners. See Section 7 for opt-out options.

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10. Do Not Track

Because there is no consistent industry standard for responding to "Do Not Track" browser signals, we do not currently alter our data collection and usage practices in response to such signals. This may be updated in the future as standards evolve.

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11. Electronic Communications (SMS / RCS / EMAIL)

By registering an account on www.yogaplus.co.in or placing an order, you consent to receive transactional communications from us electronically, including via email, SMS, and RCS (Rich Communication Services).

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Upon placing an order or registering on our platform:

• We may send transactional SMS or RCS messages (such as order confirmations, shipping updates, and account alerts) to your registered mobile number, including if your number is registered under DND (Do Not Disturb) services, as these are transactional messages permitted under applicable regulations.

• We may occasionally send promotional SMS or RCS messages to your registered mobile number. You can opt out of promotional messages at any time by replying to STOP or by contacting us at contact@yogaplus.co.in

 

By registering, you authorize us to send transactional SMS/RCS communications to your number regardless of DND registration.

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12. Your Data Rights

Depending on your location, you may have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete data.

• Deletion: Request deletion of your personal information (subject to legal retention obligations).

• Portability: Request your data in a structured, machine-readable format.

• Restriction: Request that we limit how we use your data in certain circumstances.

• Objection: Object to our processing of your data for direct marketing purposes.

 

To exercise any of these rights, contact us at contact@yogaplus.co.in. We will respond within a reasonable timeframe and in accordance with applicable law.

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13. Data Security

We implement commercially reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (TLS/SSL), access controls, and regular security reviews.

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However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you believe your account or data has been compromised, please contact us immediately at contact@yogaplus.co.in.

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14. Third-Party Links

Our website and app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

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15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational reasons. When we make material changes, we will notify you by updating the Effective Date at the top of this policy.

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We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

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16. Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with your relevant data protection authority. You may also contact us directly at contact@yogaplus.co.in and we will work to address your concern promptly.

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Yoga Plus  |  contact@yogaplus.co.in  |  yogaplus.co.in

Godavari Parisar, Near Khatu Shyam Mandir, Samta Colony, Raipur - 492001, Chhattisgarh.